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Tenant guide

Easy steps to finding your ideal home

Finding a property to rent should not be stressful, nor should it be complicated. With Canary Properties, you will find that all our staff members are up to date with the latest regulations. Canary Properties is a member of The Property Ombudsman (TPO).
 
  Seven simple steps away to rent:
 
  1. Register yourself with Canary Properties
  2. Find your ideal place in our available properties
  3. Request to view the property
  4. Put an offer forward
  5. Pay the holding deposit to secure the property
  6. Start the references
  7. Sign the contracts and move in!
 
 
Fees and terms for Tenants in accordance with the Tenant Fees Act 2019.
 
CHANGES DURING YOUR TENANCY

A change to a tenancy is any reasonable request to alter a tenancy agreement. This could be making changes to the tenancy agreement to enable:
  • pets to be kept in the property
  • a change of sharer in a joint tenancy
  • permission to sub-let
  • a business to be run from the property
  • or any other amendment which alters the obligations of the agreement
 
Replacement key or security device

Costs associated with the loss of a key or security device vary depending on the key/device. It is possible to get a new standard door key for between £3 and £10, a specialist door key could cost between £5 and £20 to replace and a key fob could be up to £50.
 
A holding deposit will be retained where a tenant:
  • provides false or misleading information which you can reasonably consider when deciding to let a property – this can include a tenant’s behaviour in providing false or misleading information
  • fails a right to rent check
  • withdraws from a property (unless a landlord or agent imposed a requirement that breached the ban or acted in such a way to the tenant or relevant person that it would be unreasonable to expect a tenant to enter into a tenancy agreement with them)
  • fails to take all reasonable steps to enter into a tenancy agreement and the landlord or agent takes all reasonable steps to do so (unless a landlord or agent imposes a requirement that breaches the ban or acts in such a way to the tenant or relevant person that it would be unreasonable to expect a tenant to enter into a tenancy agreement with them).

Deposit
A security deposit of 5 or 6 weeks rental will normally be required. If the total annual rent for the property is less than £50,000, the maximum tenancy deposit will be up to five weeks’ rent. If the total annual rent for the property is £50,000 or above, the maximum tenancy deposit will be up to six weeks’ rent.
This deposit will be treated in accordance with the Deposit Protection Service (DPS), and you will be provided with the appropriate prescribed information and receive details regarding the scheme used. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. The scheme protects both tenants and landlords from fraud. Please note that under no circumstances can the deposit be used by the tenant to cover rent. For more information about DPS, please visit www.depositprotection.com.
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We abide by the TPO Code of Practice for Sales Agents, meaning any disputes can be referred by Vendo...
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We provide a comparable report with every valuation.
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"I used Canary properties to let my flat. The team did an incredible job finding a tenant. I ha...